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Unblock / Safe Sender

AOL: Unblock a sender

If you accidentally blocked someone and you no longer receive emails from that person, you can unblock the person at anytime.

To unblock a sender

1. Go to AOL Keyword: Mail Controls.

Note: This keyword can be accessed only within the AOL software.

2. In the Block mail from addresses I specify text box, remove the email address that you wish to receive emails from.

3. Click Save.

4. Close the Spam Settings window

BellSouth / AT&T Web Email

  1. Open your mailbox.
  2. Select Options on the top right hand side > Mail Options > Filters > Add Filter.
  3. Select Filters.
  4. Click "Add Filter".
  5. In the top row, labeled From Header, select contains from the pull down menu. Enter the address in the text box next to the pull down menu. Example: You can either give a specific email address or use @xxxxx.com or *xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  6. Move down to the bottom where there is the option Move the message to. Select Inbox from the drop-down menu.
  7. Select the Add Filter button once again.

Comcast SmartZone

  1. Click Address Book.
  2. Click "New" and choose "New Contact".
  3. Add the email address and any additional information.
  4. Click Save.

Cox.net Email

  1. Go to WebMail Inbox window.
  2. Click "Preferences".
  3. Under General Email Preferences, click Blocked Senders.
  4. Type in the sender or domain you wish to allow in the Exceptions List.
  5. Click Add.
  6. Click Save.


  1. Open the email.
  2. Right-click the sender's email address.
  3. Select "Add to Address Book" in the short-cut menu.
  4. Verify the sender's contact details.
  5. Click Save.

GMAIL: Unblock a Sender

To remove an address (or domain) from your list of blocked senders in Gmail:

  • Click the Settings gear (⚙) in Gmail.
  • Select Settings from the menu that appears.
  • Go to the Filters tab.
  • Look for the email address you want to unblock in a rule that has Delete it as the action under Do this:.
  • If the rule only deletes messages from that address:
    • Click delete for that rule.
    • Click OK.
  • If the rule deletes mail from multiple senders (separated by ‘|'):
    • Click edit for that rule.
    • Locate and delete the address you want to unblock in the From field.
    • Make sure addresses to delete are still separated by '|' after you have deleted the address (if more than one address remains).
    • Click Continue ».
    • Now click Update filter.

HOTMAIL: Unblock senders

If you want to remove someone from the blocked senders list, follow the instructions below.

  1. Go to Blocked senders.
  2. Select the address or domain you want to unblock and then select Delete .

Stop messages from going into your Junk Email folder

There are times when you don't want messages from a specific person or domain to end up in your Junk Email folder. Messages from addresses or domains on the safe senders list won't get moved to your Junk Email folder.

  1. Go to Safe senders.

  2. Enter the email address or domain you want to add, and select The Add icon .

    A screenshot of the Safe senders page.
  3. Select Save The Save button. .

Mozilla Thunderbird

  1. Check if your contact's email is in your Junk folder, right-click on the email and choose "Mark As Not Junk".
  2. Click Address Book.
  3. Make sure that the Personal Address Book is highlighted.
  4. Click New Card, the New Card window will display.
  5. Under the Contact tab, copy your contact's "From" address and paste it into the Email dialog box.
  6. Click OK.

Block or unblock a sender in Outlook 2016 for Mac

Applies To: Office for business Office 365 Small Business Outlook 2016 for Mac

To stop receiving email from someone, you can add his or her email address to your blocked senders list. Outlook automatically moves any new mail you receive from this person to the Junk email folder. When you want to receive mail from this person again, you can remove his or her email address or domain from your blocked senders list.

Block a sender

  1. In the message list, select a message from the sender whom you want to block.
  2. On the Home tab, click Junk, and click Block Sender.

    The Block Sender option is highlighted on the Junk list.

    Outlook adds the sender's email address to the blocked senders list.

    Note: You can restore any of the mail that is in the Junk email folder. Click the message that you want to move to the Inbox folder, and then on the Home tab, click Junk, and then click Not Junk.

Unblock a sender

  1. On the Home tab, click Junk, and then click Junk Email Preferences.
  2. On the Blocked Senders tab, select the email address or domain you want to unblock, and then press the Delete key.

Add trusted names to the Safe Senders or Safe Recipients Lists

By adding email addresses and domain names that you trust to the Safe Senders List, you instruct Outlook that messages from those sources are never to be considered as junk. If you belong to mailing lists or distribution lists, you can add these names to your Safe Recipients List.

To add a person to the Safe Senders List, click a message from the sender. On the Home tab, in the Deletegroup, click Junk, and then click Never Block Sender.

To add a specific address or domain to the Safe Recipients List, click a message from the sender. On the Home tab, in the Delete group, click Junk, and then click Never Block the Group or Mailing List.

To manually add names or domains to these lists, do the following:

  1. On the Home tab, in the Delete group, click Junk, and then click Junk E-mail Options.
  2. Do one of the following:
    • To add safe senders, on the Safe Senders tab, click Add.
    • To add safe recipients, on the Safe Recipients tab, click Add.

      Add address or domain dialog box

  3. In the Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address that you want to add. For example, you can add :
    • a specific email address, such as someone@example.com
    • an Internet domain, such as @example.com, or example.com.
  4. Click OK and repeat for each entry that you want to add.
    • If you want all Contacts to be considered safe senders, select the Also trust e-mail from my Contacts check box in the Safe Senders tab.
    • Some people whom you correspond to might not be listed in your Contacts. If you want all such people to be considered as safe senders, select the Automatically add people I e-mail to the Safe Senders List check box.
    • If you have existing lists of safe names and addresses, you can move that information into Outlook. Click Import from File and browse for the list file that you want. To create a file that uses your current list, click Export to Fileand then specify where you want the new file saved.
    • To change a name on either list, click the name that you want to change and then click Edit. To remove a name, click the name that you want and then click Remove.
    • If you are using a Microsoft Exchange Server account, all of the names and email addresses that are in your organization's address book — also known as the Global Address List — are automatically considered safe.

Keep emails from specific people or domains from going into your Junk folder

There are times when you don't want emails coming from a specific person or website to end up in your Junk folder.
  1. Select Settings Settings icon > Mail > Accounts > Block or allow.
  2. Under Block or allow, select Automatically filter junk email.
  3. Under Safe Senders and Recipients, type the email address or domain, so that emails from the sender or domain don't get moved to your Junk folder, and then select Add Add .

    A screenshot of the Safe senders page.
  4. Select Save The Save button. .

    Tip: To edit or remove emails or domains from the Safe senders list, select the item in the list and then select Edit The Edit icon or Remove Remove .

Road Runner

Adding an email address to the safe sender list will add the email to your inbox and future emails will be delivered to the inbox.
  1. Open your Road Runner mailbox.
  2. Open your Junk Mail folder.
  3. Select the email that includes the e-mail address you would like to add as a safe sender.
  4. Click "Mark as Not Spam".


In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:
  1. Open your Yahoo mailbox.
  2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
  3. Click "New Contact".
  4. Fill in the fields of your Contact.
  5. Click Save.
Mail from this sender should now be delivered to your Inbox.